Exchange & Refund Policy
EXCHANGE
- We allow 7 days exchange from the date the customer received the item.
- 4AG must collect and receive the items first to process the requested exchange.
Items must be returned within a sellable condition - unworn, with tags and dust bags. - PLEASE NOTE: Items that are damaged, will NOT qualify to be exchange. *We have the right to refuse a exchange*
- You can only exchange one time. If you exchange on the second time, it must be returned at customer's own cost.
REFUND
- We allow a 3 days return & FULL refund policy from the received date of of the item.
- We offer a full refund for all full priced items only. Refunds are not applicable on SALE items.
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Items must be received first to process the Refund to the customer.
Items must be returned within a sellable condition - unworn, with tags and dust bags. - PLEASE NOTE: Items that are damaged, will NOT qualify to be returned. *We have the right to refuse a refund*
- Accessories like caps or any headgears, necklace, bracelets, carpets, socks are non-refundable.
- Card refunds will be returned through the original card used on the transaction. Please allow 14-25 days for your refund to appear back into your account depending on the card type - once the item (s) have been received back to us.
To request the following
Please email info@4ag.com with your order number & request and one of our Team will get back to you.
Please allow 48 working hours for a response. (Working Hours: Sunday - Thursday | 9 AM - 4 PM)
4AG EXCHANGE/REFUND is not available during holidays.
International orders must be returned at customers own cost.
If you are in the Saudi returns are FREE.
Once you have e-mailed us we will arrange with you the convenient time and place for the items to be collected.